RETURNS & REFUNDS
Find information about return conditions, the return process, refund timelines, and what to do if you receive an incorrect or damaged product.
Before You Return an Item
Please review the frequently asked questions to check whether your product is eligible for return and which steps apply to your situation. Return conditions may differ depending on the product and the reason for the request.
Ready to Contact Us?
Have your order number and a short description of the issue ready. For damaged or incorrect products, please also include clear photographs so our team can assess your request efficiently.
Yes, of course! You can return your order within 14 days of receiving it, as long as the item is unused, unworn, and in its original packaging
To start a return, please contact us at info@riconlas.nl with your order number and the reason for the return. We’ll guide you through the process and provide the return address and instructions.
Return shipping costs are typically covered by the customer, unless the item was damaged,
defective, or the wrong product was sent — in that case, we’ll cover the cost.
Once we’ve received and inspected your returned item, we’ll process your refund within 5–10
working days. The refund will be issued to your original payment method.
At this time, we don’t offer direct exchanges. If you’d like a different size or product, please return your original item for a refund and place a new order.
We’re so sorry if that happens! Please contact us right away at info@riconlas.nl with your order
number and photos of the issue. We’ll make it right as quickly as possible — either by sending a replacement or issuing a full refund.
