Privacy Policy

Section 1

Identity & General Policy

Riconlas B.V., including the trade name Spider-Hand.com, acts as the Data Controller under the General Data Protection Regulation (GDPR / AVG). We respect the privacy of visitors and customers and process personal information with appropriate confidentiality, integrity, and security.

Section 2

Personal Data We Process

We process personal data provided directly by you when placing an order, creating an account, requesting support, or communicating with our team. We may also collect technical and usage data automatically when you use our website.

• First name and last name, or the designated contact person;
• Company name and Chamber of Commerce (KvK) number for business accounts;
• Billing and shipping addresses;
• Email address and telephone number;
• Payment information, transaction history, and invoice records;
• IP address, browser information, device identifiers, and website interaction data.

Section 3

Legal Grounds & Purposes

We process personal data only where a valid legal basis applies under Article 6 of the GDPR.

Performance of a Contract

To process and deliver orders, handle payments, issue invoices, administer accounts, and provide customer support.

Legal Obligation

To comply with statutory obligations, including applicable Dutch fiscal and administrative retention requirements.

Legitimate Interests

To optimize website performance, prevent fraud, protect our digital infrastructure, and improve our services, provided these interests do not override your rights and freedoms.

Consent

To send promotional newsletters or place non-essential cookies where you have provided explicit consent. You may withdraw consent at any time.

Section 4

Data Sharing & Processors

Riconlas B.V. does not sell, rent, or trade personal data. We share personal data only where necessary with service providers that support our operations and are subject to appropriate contractual and data-protection obligations.

• Payment service providers: Mollie B.V. for secure payment processing and transaction management;
• Logistics and courier providers: such as PostNL, DHL, or DPD for shipment and order fulfilment;
• IT and hosting providers: for website hosting, maintenance, security, backups, and technical infrastructure;
• Professional advisers or public authorities: where disclosure is legally required or necessary to establish, exercise, or defend legal claims.

Section 5

Data Security & Retention

5.1 Riconlas B.V. applies appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse. These measures may include encrypted connections, access controls, secure account administration, backups, and technical security monitoring.

5.2 Personal data is not retained longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law. Administrative and financial records are generally retained for seven years where required under Dutch tax and accounting rules.

5.3 Customer-service correspondence, account information, marketing preferences, technical logs, and analytical data are retained only for an appropriate period based on their purpose, legal obligations, security needs, and applicable limitation periods. Data is deleted or anonymized when it is no longer required.

Section 6

Your Privacy Rights

Subject to the conditions and exceptions in the GDPR, you may exercise the following rights:

• The right to access your personal data;
• The right to correct inaccurate or incomplete data;
• The right to request erasure, subject to statutory retention obligations;
• The right to restrict processing;
• The right to object to certain processing;
• The right to data portability;
• The right to withdraw consent where processing is based on consent;
• The right not to be subject to qualifying solely automated decisions where Article 22 GDPR applies;
• The right to lodge a complaint with a competent supervisory authority.

Requests may be submitted to info@riconlas.nl or info@spider-hand.com. We normally respond within one month after receiving the request. Where permitted by the GDPR, this period may be extended by up to two additional months because of the complexity or number of requests; in that case, the requester will be informed within the first month.

In the Netherlands, complaints may be submitted to the Autoriteit Persoonsgegevens.

Section 7

Cookies & Analytics

Our website uses necessary cookies for functions such as cart navigation, session management, account access, and secure checkout. These cookies are required for the website to function properly.

Analytical, preference, advertising, or marketing cookies are used only where permitted by law. Where consent is required, these cookies are placed only after the visitor has made a choice through the cookie banner. Consent can be changed or withdrawn through the cookie settings.

Further information about the specific cookies, providers, purposes, and retention periods used on Spider-Hand.com should be included in the website’s separate Cookie Policy or cookie-preference centre.

Section 8

International Data Transfers

Where a service provider processes personal data outside the European Economic Area, Riconlas B.V. will use a transfer mechanism permitted under the GDPR, such as an adequacy decision or appropriate contractual safeguards. Further details may be requested using the contact information in this Privacy Policy.

Section 9

Automated Decision-Making

Riconlas B.V. does not use solely automated decision-making that produces legal effects or similarly significantly affects customers, unless this is explicitly disclosed and permitted by applicable law.

Section 10

Changes to This Privacy Policy

We may update this Privacy Policy when our services, processing activities, service providers, or legal obligations change. The latest version will be published on this page together with its revision date.

Last reviewed: July 2026. This website text should be reviewed by qualified Dutch legal counsel before publication.